Pricelock, Inc. Privacy Statement

At Pricelock, Inc., we know that our customers care about how we use, store or share their personal and financial information, and we want our customers to know how we collect and hold information and to be assured that we are committed to holding that information safely and responsibly. This privacy statement gives information about the nonpublic, personal information that is collected, how it may be used, and how it is protected by Pricelock, Inc. and its subsidiaries (Pricelock Incentive Solutions, Inc., Pricelock Commodity Capital, Inc. and Pricelock Benefits Services, Inc., collectively called "we," "us," or "our").

What types of nonpublic personal information do we collect?

When you (or an entity opening an account on your behalf) apply for, open, or maintain an account with us, or when you agree to allow us to provide fuel consulting services, we may collect and store some or all of the following types of information:

  • Information you provide online and on applications or other forms, such as your name, address, e-mail information, telephone number(s), credit card information, personal identification number ("PIN"), password information, and information regarding fuel usage and fuel purchasing history.

  • Information about your transactions with or through us, such as your fuel purchase activity, remaining available purchase balances, and account history, if applicable.

  • Information about purchases of products or services connected with our offerings, such as the purchase or lease of a vehicle for which we manage a fuel price protection benefit.

  • For individuals participating in an employer-sponsored fuel protection program, information identifying the individual, such as an employee identification number, and employer-specified eligibility information, such as an employment start or end date.

How can you access and update the nonpublic personal information that we have collected?

We take measures to ensure that customers' nonpublic personal information is accurate and up-to-date. You can also access and update certain nonpublic personal information that we collect about you. You may also log on to our Web site using your user name and password. From the home page of the program in which you are participating, click on the "My Profile" tab and select the information you want to change.

You may also update information by calling us using the customer service number for the program in which you are participating or by writing us at the following address:

Pricelock, Inc.
101 Redwood Shores Parkway
Suite 100
Redwood City, CA 94065

What types of nonpublic personal information do we disclose?

We may disclose nonpublic personal information we collect, such as the categories described above, primarily to make available to you the products and services that we and our business partners provide. For example, we may disclose information about your account with us to an entity that sponsors a program for which we are managing the fuel price protection program, such as an automotive maker and distributor or an employer sponsoring fuel price protection as an employee benefit. We do not disclose nonpublic personal information about former customers to anyone, except as permitted or required by law or to cooperate with law enforcement authorities.

To what types of entities (other than those companies used to process or service transactions) do we disclose nonpublic personal information?

We may disclose nonpublic personal information to other product or service providers with which we have joint marketing agreements, such as fleet management programs or fuel card providers, or that offer commodity price protection products and services with us or on our behalf. By sharing this information, we can provide you with a broader range of products and services, improve your experience with us, and better serve your needs.

We may also disclose information that we collect from you such as your name, contact information, and customer relationships with us to nonaffiliated third parties that perform services, such as marketing or market research, on our behalf. For example, we may provide your name, address, phone number, and/or e-mail address to vendors who send our e-mail or regular mail.

We require that all the above entities with which we share your nonpublic personal information, including companies that process or service transactions for us, agree to keep your information confidential. We also prohibit them from using or disclosing your information except for the limited purpose and to the persons for whom disclosure was intended, or as otherwise permitted by law.

We will not sell your personal information to third-party marketers or any other entity for any purpose without your consent.

While we do not currently do so, in the future, in some limited circumstances we may disclose nonpublic personal information about you to a third party such as a retailer with which we have a marketing program, but only with your prior consent. If you consent to such disclosure, the information shared will be limited to that stated in our request for your consent. Account balance, credit, and purchase activity information are not disclosed.

To what other types of entities might we disclose nonpublic personal information?

We also may disclose information about you to companies that service, maintain, or process for us your transactions and accounts. For example, we may provide information to the fuel card and credit card servicers who process our customers' price-protected fuel purchase transactions. For employees participating in a fuel price protection program sponsored by an employer, we provide transaction information so that payroll deductions or payments may be properly executed. We also may provide information to third party customer service providers to facilitate customer transactions.

In addition, we disclose nonpublic personal information to nonaffiliated third parties as permitted by or required by law, or to cooperate with regulators or federal, state or local law enforcement authorities. These parties may include government organizations, such as the Internal Revenue Service (IRS), as well as to parties under court order or subpoena that request this information. We may also disclose nonpublic personal information to nonaffiliated third parties for which you have provided your consent or you have directed us to make.

What opt-outs of disclosure are available and how can they be exercised?

The law allows you to opt-out of our sharing nonpublic personal information about you in certain circumstances with nonaffiliated companies; that is, you may direct us to not make such disclosures. We do not currently share information about you with any nonaffiliated third party that triggers this opt-out right. Therefore, there is no need for you to opt-out of such sharing with nonaffiliated third parties. If in the future we desire to disclose your information in a way that is inconsistent with this policy, we will notify you in advance and provide you with the opportunity to opt-out of such disclosure.

The law also allows you to opt-out of our sharing nonpublic personal information about you in certain circumstances with affiliated companies. Except for our sharing among our affiliates of nonpublic personal information for marketing purposes, we do not currently share nonpublic personal information about you with our affiliates that would trigger this opt-out right.

In the future, if we should share information with affiliates and you choose to opt-out of such information sharing, your choice to limit marketing offers from our affiliates will apply until you tell us to change your choice or for at least five years from when you tell us your choice. Once that period expires, you will receive a renewal notice that will allow you to continue to limit marketing offers from our affiliates for at least another five years.

What are "cookies" and what should I know about them?

"Cookies" are small amounts of data that a Web site can send to your web browser and store on your computer. Cookies do not contain personal information about you (unless you knowingly provide that information). Cookies can note that your browser was used to visit certain sites, pages, or advertisements on a certain date.

We may use cookies to enhance navigation and Web site functionality. If you access your account online, cookies are sometimes used to securely verify your identity, to facilitate your use of our Web site (such as when the site "remembers" you as a user), and to personalize aspects of your experience on our Web site.

We also use cookies to let us know how visitors are using our Web site, so that we can improve our site and their experience on it. We permit certain third party ad servers to set cookies and use related technology (such as web beacons) through our Web site to track performance of advertisements and to collect aggregate data on web page viewing.

You do have control over cookies. Most browsers can be set to notify you when a cookie is being placed on your computer. You can set most browsers to refuse to accept cookies, although this may affect your internet experience. You can also erase cookies that are already on your computer. For more information on working with cookies, consult the user manual, FAQ, or "Help" function of your specific browser.

How do we protect the confidentiality and security of nonpublic personal information?

We maintain physical, electronic, and procedural safeguards that meet or exceed industry standards to guard your nonpublic personal information. We protect your account information by placing it on the secure portion of our Web site, using firewalls and other security technology to protect our network and systems from external attacks, and requiring you to enter a unique user name and password to access your account information online. Also, our servers have been enabled with Secure Sockets Layer (SSL) technology to prevent unauthorized parties from viewing the nonpublic personal information that you provide or access during a secure session (look for the padlock icon on your browser).

In addition, if you access information online, we use digital certificate services to authenticate that you are transacting with our Web site.

Our employees (for example, operations and technology personnel) and third party service providers (for example, customer service providers) have access to your nonpublic personal information only on a "need to know" basis, and have agreed to maintain systems and practices to protect the security of nonpublic personal information.

In addition to our security measures, you can also take steps to maximize your security online and to protect your confidential information. This can best be accomplished by maintaining all account information, particularly passwords, as confidential, and also by ensuring that your computer has adequate anti-virus software and that you regularly update that software to ensure protection from the latest technology viruses. Also, ensuring that you open files only from trusted sources can also enhance your online security. For more information about protecting your identity and identity theft, see the Federal Trade Commission's website, "Fighting Back Against Identity Theft" at

© 2017 Pricelock, Inc.